Our Emergency Department strives to provide efficient, world-class care on a consistent basis
What to Expect
Our Emergency Department strives to provide efficient, world-class care on a consistent basis.
This is done through:
24-hour physician coverage by doctors who are highly trained and experienced in Emergency Medicine.
Highly skilled physicians providing care during peak times.
A state-of-the-art information system that combines triage, patient tracking, physician and nursing documentation, prescription writing and other data.
Advanced nursing care by nurses certified in advanced cardiac life support, pediatric advanced life support and trauma nursing core courses.
The Emergency Department encompasses the following:
2 major trauma room.
Cardiac monitoring in all rooms.
4 minor trauma rooms/cardiac rooms.
4 minor treatment room
Our hospital is a Level IV Trauma Center. As an integral part of the Arkansas State Trauma System, we work in collaboration with hospitals throughout the state to improve the care of the trauma patients. The overall goal of the Arkansas State Trauma System is to provide the most appropriate care in the appropriate facility as quickly as possible.
What should I do when I arrive at the Emergency Department?
First, register with the North Metro Medical intake office at the front desk and speak with the triage nurse. The triage nurse will assess your symptoms and ask general questions about your health. He/she will check your pulse, blood pressure, temperature and breathing rate and ask about any allergies you may have, medications you take and any history of medical diagnosis’s. Depending on bed availability, you will be taken into an exam room. Here, a physician who specializes in emergency medicine will further assess your symptoms. He will ask for more details about your symptoms and medical history. Though it may seem repetitive but asking these questions helps us better understand your needs.
How long will I need to wait to be seen?
Patients are seen based on the severity of their symptoms, not by the order they arrive. The goal is to see the patient requiring the most urgent needs first. Our goal is to keep your wait time to a minimum. If you have concerns about your wait time, please speak with the triage nurse.
How long can I expect to be here?
The average Emergency Department stay is from two to three hours, which is based on the types of tests you need and the volume and severity of patients visiting the Emergency Department at the time of your visit. Please understand that we are giving everyone care based on the triage nurses assessment of criticalness of situation and we are providing emergency care for patients based on level of life sustaining needs.
What if I need tests?
Diagnostic tests such as X-rays, CT scans and blood draws, give us more information about what is happening in your body. Some of the tests can take up to three hours to receive the results. Please feel free to ask questions or address concerns about any tests that have been ordered for you.
What if I have questions once I get home?
Please contact your primary care physician if you have follow-up questions when you return home. You will also be given a discharge sheet with information.
How can I give feedback about my care?
Our goal is to provide excellent care to everyone who visits the Emergency Department. Following your visit, you may receive a phone call for a telephone survey. Please take a few minutes to let us know how we’re doing. Your feedback helps us provide the best care to you and our community. Also, you are welcome to call our Emergency Department Director. We also would like you to contact us on our webpage at www.northmetromed.com, on the contact page.
North Metro Medical, in partnership with UAMS, is one of several hospitals throughout the state that is part of the Arkansas SAVES system. SAVES stands for Stroke Assistance through Virtual Emergency Support. The telemedicine program is saving lives in Arkansas, North Metro is proud to be a member of this partnership. Visit the UAMS AR Saves Web site here: http://www.uams.edu/saves/default.asp
Bill Bledsoe, CEO, RN, MBA
Mr. Bledsoe comes to North Metro with a strong medical background in nursing and has a masters in business, his passion is to bring healing and care for people of the community that the hospital serves, by bringing stability, direction and strong leadership to North Metro Medical Center.
Mr. Bledsoe understand the business and the medical aspects of the hospital, but also has the knowledge that no single approach is the right one for every individual. He understands the uniqueness of North Metro being a smaller community hospital that can forge an individual relationship with each patient...
Michael Pruitt RN, BSN is North Metro Medical Center’s Chief Nursing Officer. A strong, transformational leader, he influences the Hospital’s strategic direction and ensures that nursing’s goals and initiatives are aligned to advance organizational success.
Michael has been serving in the medical field for 24 years, working his way through the ranks as a Nationally Registered Emergency Medical Technician-Paramedic to a Registered Nurse with a strong background in Critical Care and Emergency Nursing. In addition to operating his own Medical Staffing Company,...
Undrea Ellis has been the Financial Controller for North Metro Medical since June 29, 2015. With over fifteen years of strong knowledge of both cash and accrual accounting, financial forecasting, fund management, accounts receivable and payable, payroll, corporate tax, contracts and project financing, she is responsible for all areas of Accounting, Finance and Revenue Management.
Immediately after coming aboard at North Metro, Undrea and her team put together a vendor analysis that guided the process to began rebuilding the client-vendor relationships within the local community and other vendors in the Healthcare Industry...